System update problems

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  • Updated 9 months ago
Did the system update On My G5Neo Friday with no issues. Only noted change was the new colours in the drop down menu. Unfortunately. today my wife's G5Neo update was a mess. Various Main screen icons lost or shuffled to sub screens and Google search bar is gone. Could not find her Security Program either. It's her phone so I wouldn't know where to begin to sort it all out. Anyway to roll this update back?
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stillgolfing

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Posted 9 months ago

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Paul Deschamps, Mobile Master

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Still golfing when an update goes wrong the first thing to do is perform a factory reset and 99% of the time things will be back to normal. Just make sure to back everything up before hand and restore after the reset.
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stillgolfing

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Thanks Paul:
How do you back everything up? I just assumed stuff was automatically being backed up to Google in the cloud somewhere and in this case wouldn't I be backing up a complete mess?
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Paul Deschamps, Mobile Master

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Well you wouldn't be backing up the layout of your home screens just your contacts and apps and other data. Take a look at when the last backup was done and if you haven't added anything on the phone since then that's important then yeah might be safer.
Backups are automatic if set that way but no telling when the phone did the last one, so worth looking at.

Go to settings - accounts and sync and then tap on each account that's there, then tap the menu button in the top right corner (3 dots) and tap sync and wait for it to finish and your backed up.

Your google account and Samsung accounts should back up most things important to get you back all the data that matters.
(Edited)
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rikkster, Mobile Master

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If it's an S5 Neo, download Samsung's Smart Switch software for Mac or PC. Items that can be backed up or restored include; personal content, multimedia, apps (in device storage only) and settings (including homescreen). Once everything is backed up, you can go ahead with a factory reset. When complete, connect the phone to your Mac or PC and open Smart Switch. Restore the phone with the backup that was just created.

http://www.samsung.com/ca/support/app/smartswitch/
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stillgolfing

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Thanks rikkster, this sounds like an option.
Assuming the choices are flexible, as I wouldn't want to back up the current home screen because the update trashed it. For instance I was going to back up her photos to one of my PC's (from Galaxy) but Galaxy no longer exists on her phone so I figured maybe there were no photos for the PC to find. You guys have been very helpful, but I am 73 and life is short and then you die!! :))
(Edited)