Switching to No Tab in Self Serve after buying an unlocked non-Koodo phone

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  • Updated 5 years ago
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I bought an unlocked phone from a source other than Koodo. When I go to Self-Serve -> Mobile Phone -> Change Phone, I select Upgrade My Current Phone, but then I'm asked for a New SIM Card Number. As the SIM from my old Koodo phone fits my new phone, I have just reused it. I would like to switch my TAB to No TAB, so that I can receive 10% off my monthly bill. Am I able to change my TAB in the Self-Serve, or do I have to call in?
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Ben

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Posted 5 years ago

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Zaphod Beeblebrox

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If you still have a negative tab, you would have to wait until it is at 0 or in the positive. If the Tab is already 0 or in the positive and Self Serve will not let you add the discount, give Koodo a call and they can do it for you. No service fees for that sort of change.
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Ben

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I have a positive balance, so I will try giving Koodo a call. Thanks.
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Zaphod Beeblebrox

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No problem :) I know it will be a smooth process for it to be added :)

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