Switching to Koodo, keeping same number

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I am currently with Bell. I want to keep my existing phone number. I have to give Bell thirty days notice to unsubscribe. Can I call them, give them thirty days, then come into Koodo before those thirty days expire and keep my number? Or will calling to cancel with them immediately make my number unable to transfer? Please provide any other details I may be not thinking about given this scenario. Thank you.
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Shane Warren

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Posted 4 years ago

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Photo of Damon


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Go to Koodo and get it done before you cancel. It wont hurt you to do it after either but Ive had issues before for porting after a cancellation. Hope this helps!
Photo of Curtules


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No need to call Bell at all, just activate with Koodo and state that you want to keep your number and they can submit a request to transfer the number. Your Bell account will cancel on its own. All you need is the Bell account number, PIN number or the serial number of the phone you used last with Bell and it's all good.
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Shane Warren

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Well then I will have to pay that final 30 days with Bell AND my first month with Koodo all at once. This is what I'm trying to avoid. Thank you very much for your input.
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One possibility then would be to give Bell the 30 days notice and then a few days before your acct is set to cancel would be to call Koodo and arrange to port your number (moving the same number from Bell).

Usually it takes between 30 min-2.5 hrs, unless it is landline to cell in which case it takes 2 business days.

Also, if when you decide to port your number you speak with someone in customer service or tech support, they would be able to talk to the porting department and get confirmation that the port is going through.

You would just have to remember when to call, to reduce getting double billed by Bell and Koodo for too long
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Chris Petersens

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@ Shane the 30 days notice is bogus. Port your number to koodo and that will cancel the services with Bell. Yo won't have any issues. If you do follow the guy's suggestion below.
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If Bell charges you for extra 30 days and does not reverse that charge, you file a complaint with the CCTS and get your money back.

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