Switching phones (sim Card?)

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  • Updated 5 years ago
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My phone was stolen yesterday and I'd like to move my account to a different phone. How would i go about doing this?
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Alex LeBrun

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Posted 5 years ago

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Jonathan I, Mobile Master

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Ah, that sucks! Before you do anything else, please go onto Self Serve and report it stolen and freeze your account so they don't rack up your bill (if you haven't already).

Then go to your nearest Koodo kiosk or authorized retailer (Mobile Shop, Best Buy/Future Shop, etc.) and have them assist you. They'll be able to tell you what your Tab balance is available for a new device.
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John Lee

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Report it stolen via Self Serve and then visit your nearest Koodo shop to set up your new account.
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John Burke, Mobile Master

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On your next phone I'd recommend installing some anti-piracy App.
If it's an Android, I'd recommend PhoneLocator Pro from the Google Play Store--> https://play.google.com/store/apps/de...

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