Switching to the promo plans by phone and getting charged

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  • Updated 3 years ago
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I thought you wouldn't get charged for switching to the new promo plans through the phone since you couldn't do it through the website so I switched to the 45 dollar plan. I just got my bill and I got charged 10 for a rate plan change.
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joneil

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Posted 3 years ago

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Dennis, Mobile Master

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Which $45 plan?
https://www.koodomobile.com/rate-plans

Were you switching to one of the old plans? If so then you could have done that your self on self serve which is why you were charged
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joneil

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It was the new plan with unlimited calling,text,MMS and 1g of data
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Dennis, Mobile Master

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So the $43 plan?

Are you sure that's what you got? The numbers dont add up.
$45 > $43
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EmilX

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You can switch to new plans now to. We did a couple of weeks ago. Did the rep on the phone not tell you that you weren't going to be charged?
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Dennis, Mobile Master

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Or did you tell the rep you were not able to do it online?

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