Switching to the new plans using Self Serve

  • 2
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant


We're currently on the old plans (May 2014), where we have two lines on the $39 (300 MB data, 200 mins), and one line on the $29 (0 data, 100 mins).

I'd like to switch to the current plans (I live in Alberta, I believe they're available in my region), where I'd go from

Old --> New

$39 --> $38
300 MB --> 500 MB
200 mins --> 500 mins
6 pm --> 5 pm

$29 --> $28
100 mins --> 200 mins
6pm --> 5 pm

As you can see, the plans are a dollar cheaper, but include a lot more stuff.

Unfortunately, I can't seem to switch to these plans on self-serve.

So my questions to the community are, as an existing customer:
1) Am I eligible to switch to these plans at all? Seeing as how they're not an option for me on Self-Serve, would I be wasting my time going to a Koodo kiosk and switching it there?

2) Is the 10% BYOP program still around? Saving $10 would be nice, but I can't find it anywhere on the site. How about the switch plans 'once-a-year-for-free' deal?

Thanks everyone. Happy Monday.
Photo of Bryan Tran

Bryan Tran

  • 240 Points 100 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Dennis

Dennis, Mobile Master

  • 196,006 Points 100k badge 2x thumb
To switch you have any tab owing paid off first.

On the new plans there is no more 10% off BYOD discount.

You can switch plans once a billing cycle.

And right now you are not able to change to the new plans from self serve (even if you have your tab paid off). You will need to call Koodo tomorrow morning (if you still cant change it online) to get it done. I dont believe the Kiosk will be able to.
Photo of RudyW


  • 21,890 Points 20k badge 2x thumb
Actually, the koodo stores can change your plan to the new ones. They did it for us. They also said that self serve for new plan changes is coming in May. It's a bit lame to not have it available right when they launch things but who knows what's going on behind the scenes.
Photo of Beverley


  • 1,008 Points 1k badge 2x thumb
It's more than a bit lame. To launch a new website and make it less functional is an epic fail in my view.
Photo of PD


  • 6,798 Points 5k badge 2x thumb
This is Koodo, cheap plans cheap self serve :)
Photo of Mark Kokolsky

Mark Kokolsky

  • 10,722 Points 10k badge 2x thumb
In their defence, they did change absolutely everything about the company pretty much. There are bound to be a couple things that they couldn't get in place in time or that didn't work the way they had planned.
Photo of David Ono

David Ono

  • 120 Points 100 badge 2x thumb
Total BS. Now I can't change my plan with $$$ owing on my tab. NOT HAPPY!
Photo of PD


  • 6,798 Points 5k badge 2x thumb
Poor advertising..

This conversation is no longer open for comments or replies.