Switching plans

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  • Updated 2 years ago
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  • (Edited)
I went to a Koodo location today, to change plans, but was told I can only do this online. Now that I'm trying online, I don't see that I can. I want to change from my postpaid plan to prepaid, but it seems I'll need a SIM card for this. Do I need to go back to the store?
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Michael Gibbs

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Michael,

Yes you will need to go and purchase a new SIM card. It will be 20$ and you will receive a 20$ activation credit to your prepaid account once activated online.
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You should have specified that you wanted to sign up on prepaid and not just "change plans". Since this isn't changing a plan but signing up for a new service entirely. 

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