I switched from a pre paid to monthly plan. I cannot register a monthly plan account with the email I provided at the Koodo kiosk because it is already in use for my pre-paid plan. What do I do? Also can I carry over my unused balance from pre-paid to my monthly plan?
Contact Koodo and they should be able to straighten it out for you.
You can contact Koodo on Facebook or Twitter. How-To: you can send a tweet to @koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636, or +1 647-788-4337 but often means waiting on the line for a CSR, so Facebook or Twitter is usually less time consuming.