Switching from Plan to pre-paid.

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  • Updated 8 months ago
Switching from Plan to Pre-paid. bought a new pre-paid SIM card but I want to change to a new phone # b/c we moved to a  new province. How do I cancel my old number and plan and change to the new phone number and pre-paid account?
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Posted 8 months ago

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Sophia, Mobile Master

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You can set up your prepaid account with the number you want, you need to do that yourself using this link: https://activateprepaid.koodomobile.com/

Then you need to call Koodo (611) and cancel your postpaid account.

If you wish to speed it up, port your current number to prepaid - your account will be closed automatically - then change the number in prepaid self service to the province and number you want.
Is there a fee or charge to change my phone number after I port it over to the new pre-paid account?
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Sophia, Mobile Master

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No, changing your number is completely free. You can do so yourself in self service.