Switching from Plan to pre-paid.

  • 1
  • Question
  • Updated 10 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions

Switching from Plan to Pre-paid. bought a new pre-paid SIM card but I want to change to a new phone # b/c we moved to a  new province. How do I cancel my old number and plan and change to the new phone number and pre-paid account?
Photo of Cheryl Mahoney Cokes

Posted 10 months ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
You can set up your prepaid account with the number you want, you need to do that yourself using this link: https://activateprepaid.koodomobile.com/

Then you need to call Koodo (611) and cancel your postpaid account.

If you wish to speed it up, port your current number to prepaid - your account will be closed automatically - then change the number in prepaid self service to the province and number you want.
Is there a fee or charge to change my phone number after I port it over to the new pre-paid account?
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
No, changing your number is completely free. You can do so yourself in self service.

This conversation is no longer open for comments or replies.