Switching from monthly plans to prepaid

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I have bought the prepaid SIM card and is trying to switch from montly plans to prepaid. Can I do this using self-serve online or do I have to call customer service? (I don't want to pay the extra calling customer service if I don't have to.)
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KRISTY YIU

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Posted 3 years ago

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Daniel Kim, Mobile Master

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You would have to call customer service and ask to cancel. You will get a final bill with any remaining negative tab balance if you have any. From there, you can sign up for prepaid either at a koodo kiosk OR online https://activateprepaid.koodomobile.com/
OR
if you would like to keep your PHONE #, DO NOT CANCEL (sorry for the caps, had to make sure it was noticeable :P) when activating online it will ask you if you want to PORT your number or choose a new one. Pick port and make sure you have your postpaid account number, pin number or IMEI number you are using in postpaid ready.
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Ailsa Forshaw

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I need to know if my account will be credited the rest of the balance that's on our regular Koodo account, right now - I think we have 19 days left on this billing cycle, too.  I don't want that money to go to waste, if I switch over to the prepaid (We just went to the Koodo store in the mall, and they sold us 2 prepaid Koodo card for $4 something, but they were super unclear on how it would work - guy had just started 3 days ago... 

I just want to make sure I don't LOSE money, switching to the prepaid account, since the only reason we're switching to prepaid is to get the $15/month plan, that Koodo doesn't seem to offer in the normal plan section.

I felt like that was terrible support in the store, was just to sell stuff, not help customers.  What if someone didn't understand any technology?  Hmmm. 

Could I get a clear and accurate answer on that, please, so I know the best time to switch over to the prepaid? We have the cards, right here, ready to go. 

Thanks, Ailsa 
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Jonathan I, Mobile Master

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You can switch now or later, it doesn't matter. You'll get a final bill that has any negative Tab owing + a month of usage, but it'll be prorated for the remaining 19 days so you won't really be paying for them.
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Ailsa Forshaw

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Oh, so my autopay that I already set up will go away, and have to start a new one? 

Is the prepaid a monthly amount, or straight up amount?  Is that an option?  I thought it was $15/month, per phone... am I wrong, or do both exist? 

thanks! : >
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BobTheElectrician

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Essentially, your old post-paid account is closed by the process, so no more transactions after the final bill. If you had set up autopay on a credit card, the final bill will be the last time your card is debited. You will still have access to your old account on self-serve for a few months, so if you need copies of bills, now's the time to download them.

Setting up prepaid involves opening a brand new account with new payment arrangements. Pick a base plan which has to be topped up every 30 days. That is a regular recurring charge. If you register a card for autopay, you will be credited 10% of the baseplan every time a payment is made.

Then add boosters for data and minutes as required, like topping up your gas tank.

To make calls, your base plan has to be up to date + you have to have minutes "in your tank". If you stop paying your base plan, after 90 days your boosters will evaporate. Otherwise, they never expire.
(Edited)
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Ailsa Forshaw

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Oh, that's good to know - thanks!  So, is it just a month to month payment, or can I really just use it as we need it? I thought it was $15/month, per phone.. hmmm.  

This is a much nicer email than last night, when I was gonna delete all the Koodo community stuff - was an email from a koodo person, justifying the unjustifiable... charging customers for calling in, when their online site is soo lacking in information and usefulness.  Charging customers for calling in for help - that's outrageous. How can they get away with that? 
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BobTheElectrician

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The process I mentioned above works for a single phone. On re-read, I realize that you have a second phone to transfer as well. You would be better off calling customer service before starting anything, since normally porting a number closes the account, and I see no way on pre-paid self serve to add a second phone. They may well do it as a separate account for each phone.

You will be paying one baseplan per phone, with separate boosters for each. I don't see any way to share boosters.

The good news is the $20 you paid for each SIM will be credited back to your account. And there will be no charge for customer service since this is not something you can do yourself.
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Ailsa Forshaw

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See, now that's the useful information I need!  Thanks, Bob the Electrician! Yeah, no worries about the extra line - every other phone company has a break if you have a family plan, but not Koodo - my son is the same rate that I am... annoying. Figure we're better off switching to the pre-paid, since they're going to charge $35/phone to unlock them, set us free... that's illegal in the States, Canadian gov't totally okay with companies screwing over Canadian consumers... maybe that'll change in October?? lol! Thanks for the help : >

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