Switching carriers, how much is it to cancel my contract?

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So I joined Koodo nearly a year ago and have 14 months left on my contract and a tab owing of $210 on the phone I got with the contract. My boyfriend is on Rogers and we have decided it would be easier for us to be on the same plan, so I will be switching to his since we can share data and his bill would be cheaper with me on it.

I am wondering what is the easier and cheaper method of cancelling my contract and switching providers. I would prefer to keep my number but if that is going to cost me more I'm okay with getting a new one. I have seen on some threads that all you have to pay is the remaining tab balance, and your last months bill, but I am wanting to know if there is any other cancellation fees I should be aware of. 

I know there are a lot of knowledgeable people on here but would prefer the answer of a Koodo employee, but I thank everyone in advanced for your responses.
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Courtney Ellis Robinson

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Posted 2 years ago

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Chadwick, Mobile Master

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There are no cancellation fees. You pay off your tab and final bill and away you go. Whoever you decide to go with as a provider will port your number in for you i believe at no charge. Do not cancel Koodo until you port your number with your new provider.
Okay good. Some threads were talking about cancellation fees and other didn't so thank you for clearing this up for me. :)
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Chadwick, Mobile Master

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Not a problem. Just remember not to cancel your account before asking whoever to port your number. As Mayumi stated below Koodo will cancel your account once the porting is complete.
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Mayumi, Mobile Master

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Once porting is done, your Koodo account will be canceled. Koodo will send you a final bill with remaining tab balance and overage if any. (No cancellation fees as Chadwick mentioned)
I still call Koodo after your porting is completed to make sure your Koodo account is canceled.

You can access your self serve for 90 days even if you cancel your service. So if your final bill is delayed for some reason you can always check your self serve for.
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Best time to make the switch is a few days before the end of your billing cycle. That gives the porting process time to get done without getting involved in a fresh billing cycle for another full month.
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From Koodo's Terms of Service:


What charges am I responsible for when my service ends with Koodo?
If you cancel your service or if Koodo cancels it for any reason, you remain responsible for your Koodo Tab and for all amounts chargeable to your account up to the time the service is cancelled. Any recurring charges that were billed at the beginning of your billing cycle or any credit balance under five dollars will not be refunded when your service is cancelled.
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Mathieu, Mobile Master

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If you are planning on using the same phone you currently have with Rogers, you will need to get your current one unlocked. Koodo can only do this for you while you are still a customer at a cost of 35$
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Dennis, Mobile Master

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Make sure to add your name as an account holder too. Of the relationship doesn't work out, you want to be able to control the account and your number too
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Hey Courtney and everyone! I would also like to add that when you port a number, your line is processed for an automatic cancellation for the end of your billing cycle. Therefore, I would check when your cycle ends with Koodo, and port a few days before (as Bob mentioned) to allow enough time for your port to go through properly, and to avoid paying for lots of days that you will not be using with us.

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