Switching as soon as contract expires

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  • Updated 9 months ago
I have a little over a month and a half left on my contract with Sears Connect. How should I proceed to switch to Koodo as soon as my contract expires and keep my old number? I assume I have to order my SIM card a few weeks before while my contract is still effective but I don’t see any self-serve option to specify the date to enable the Koodo services. If I specify that I want to keep my old number do I have to call my old carrier to terminate my services or is it handled by Koodo? Thanks.
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Louis Dupont

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Posted 9 months ago

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Dennis, Mobile Master

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You can sign up with Koodo whenever you like. When you are ready to move, you can just port your number over in self serve by changing your number
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Mayumi, Mobile Master

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Do not cancel you current service. You need active account to port/transfer your number.
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Louis Dupont

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So I guess I should proceed as follow :
  • Between now and about 2 weeks before the contract expires use the self-serve to order a SIM card associated with the Kodoo plan I’m interested in without specifying that I want to keep my old number. Can I assume that I won’t be charged until I actually activate the SIM card?
  • At the given date use the self-serve to change my Koodo number for my old one and then activate my Koodo SIM. And doing so I'm not required to notify my old carrier?
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Dinh, Mobile Master

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- That is likely true if you are using prepaid service. https://www.koodomobile.com/help/activating-your-prepaid-phone. You will be charged from the day you activated with Koodo.
- After activation you will be given a different number. And from self-serve, you transfer your Sear connect number. There is no need to inform the previous carrier. Your contract with the previous is automatically canceled.

If you are looking for a postpaid service, you will have to personally visit a store offering Koodo postpaid plans (bestbuy, koodo kiosk, wowmobile...).
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Lisa A Roberts

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Good luck. Have you not read this forum?