Switched plans to include Data and I can not get it to work on my phone?

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  • Updated 2 years ago
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Darlene Murphy

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Posted 2 years ago

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Robert, Mobile Master

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Hello Darlene.

Have you activated data on your phone? Do you have a data block on your account? If data is active on your phone and data isn't working, you will most likely need to call Koodo to remove the data block from your account.
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Darlene Murphy

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Thanks I had Data block on my phone i contacted Koodo and had it removed.
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David, Mobile Master

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It is clearly time for the creation of a FAQ on this topic to which folks can be referred.
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Cut and paste to your heart's content :

1. Android: Settings=>More networks=>Mobile networks=> make sure Mobile data is checked.

2. In the same window, Network mode => LTE/WCDMA/GSM should be selected. You can toggle between the first 2 values if your connection is weak.

3. Turn phone off, pull battery & SIM, wait a few minutes, reinstall and restart phone. Your connection needs to be refreshed if it has stopped working or disabled for any reason.

4. double check APN settings:


5. Check your plans and add-ons in self-serve to make sure you don’t have a user-instigated data block like the $2 a month SMS only plan. Also check your customer preferences to make sure SMS notifications from Koodo are enabled. That way the warning functions of Shock-Free will work correctly.

6. If you still have no happiness, send a private message on Koodo’s Facebook or Twitter page. The reps have access to your account, which we don’t have on this board, and you will avoid waiting on hold in the telephone queue.

7. Use data wisely. See Rickster's post at the end of this thread:


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