Switched plans to include Data and I can not get it to work on my phone?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Photo of Darlene Murphy

Darlene Murphy

  • 162 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
Hello Darlene.

Have you activated data on your phone? Do you have a data block on your account? If data is active on your phone and data isn't working, you will most likely need to call Koodo to remove the data block from your account.
Photo of Darlene Murphy

Darlene Murphy

  • 162 Points 100 badge 2x thumb
Thanks I had Data block on my phone i contacted Koodo and had it removed.
Photo of David

David, Mobile Master

  • 93,820 Points 50k badge 2x thumb
It is clearly time for the creation of a FAQ on this topic to which folks can be referred.
Photo of BobTheElectrician


  • 67,692 Points 50k badge 2x thumb
Cut and paste to your heart's content :

1. Android: Settings=>More networks=>Mobile networks=> make sure Mobile data is checked.

2. In the same window, Network mode => LTE/WCDMA/GSM should be selected. You can toggle between the first 2 values if your connection is weak.

3. Turn phone off, pull battery & SIM, wait a few minutes, reinstall and restart phone. Your connection needs to be refreshed if it has stopped working or disabled for any reason.

4. double check APN settings:


5. Check your plans and add-ons in self-serve to make sure you don’t have a user-instigated data block like the $2 a month SMS only plan. Also check your customer preferences to make sure SMS notifications from Koodo are enabled. That way the warning functions of Shock-Free will work correctly.

6. If you still have no happiness, send a private message on Koodo’s Facebook or Twitter page. The reps have access to your account, which we don’t have on this board, and you will avoid waiting on hold in the telephone queue.

7. Use data wisely. See Rickster's post at the end of this thread:


This conversation is no longer open for comments or replies.