Switched from Public Mobile to Koodo with a promotion of 40$ for 6GB and unltd call and text and instead i have a Call and text only plan

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  • Updated 4 months ago
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Hi, I switched from Public Mobile to Koodo because a promotion of 40$ for 6GB and untd text and calls. Now that I review my plan it only says that I have unlimited text and calls and 100MB only which is crazy. I cant change my plan until May 4th. So anyone can help me on getting the plan I actually got offered in the first place?

Plan offered:


plan that I have now:

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Alfredo Arocha

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Posted 4 months ago

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Paul Deschamps, Mobile Master

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Send Koodo a private message to their FB page where they can verify your account and further assist you on this matter.
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Mats

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Or call *611 from your mobile phone to hopefully get it fixed sooner depending on hold times. Seems a few of the PM to Koodo people have had this happen to them. What an error.
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Ranjan, Official Rep

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Hi Alfredo - is this for the phone number ending in 66? If so, it looks like your port over from you PM number was completed yesterday and I see the price plan updated to the correct $40/6GB plan on your account effective today. You should be able to log into self serve and see this change reflected.
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chris

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Hey, which province is this plan offered in? I live in Ontario
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Dinh, Mobile Master

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Well, life is not always fair, isn't it.
If you followed the news, that promotion was on for a while,  exclusively for certain PM customers.
(Edited)
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Alfredo Arocha

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Well i solved my issue! And your comment was no help
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Allan, Mobile Master

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Well that was a little unecessairy...glad you solved your issue though!
(Edited)
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chris

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Koodo is awesome! Received great customer service today. Life is great :)
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Mats

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You must have called in and received a good deal. Good job.

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