switch phone number

  • 1
  • Question
  • Updated 5 years ago
  • Doesn't Need an Answer
I just bought a new koodo i phone and want to use my old koodo phone # and cancel my old phone at the same time .... help
Photo of Christian Larsen

Christian Larsen

  • 70 Points

Posted 5 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
This is a little confusing. Please clarify.

If your old phone #/account was cancelled then it's gone.

If the old phone #/account is still in service, then you can port it in using the account # from that provider.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,056 Points 100k badge 2x thumb
Do you mean you have 2 Koodo accounts now?
Photo of quasarito


  • 9,738 Points 5k badge 2x thumb
I'm assuming that you have an existing Koodo phone with your current phone number, and have recently purchased an iPhone which you want to use as your current phone. If this is the situation, then you simply need to take the SIM card out of your old phone and put it in your iPhone. If you have the iPhone 5/5C/5S, then it uses a nano SIM and most likely your existing phone doesn't use that type of SIM. In the case where your current SIM card does not fit your iPhone, then you will need to purchase a new SIM from Koodo, activate the SIM card on your account, then insert it into your iPhone. Your iPhone will then be usable with your current phone number.
Photo of Mo D.

Mo D.

  • 17,268 Points 10k badge 2x thumb
oh wow. I completely didn't see the "i" in iphone in the OP's post. Good catch!
Photo of Mo D.

Mo D.

  • 17,268 Points 10k badge 2x thumb
Jonathan, I think OP means they just want to switch phones to the new phone.

If so:

1. Log in to Self Serve
2. Click on Mobile Phone tab
3. Click on Swap Mobile Phone
4. Follow the prompts

Make sure to check that your old SIM fits in your new phone, or that you have a new correct-sized SIM for your new phone. New SIMs will cost you $10

This conversation is no longer open for comments or replies.