Switch French to English

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  • Question
  • Updated 3 months ago
  • Answered
I'm a Koodo customer in Quebec. When I call somebody or customer service everything is in French and I want to switch it to English. I cannot find in my profile how to switch it. Could you help please?
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Dimi

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Posted 3 months ago

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Dennis, Mobile Master

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you can change your voicemail language options by following the menu here
https://www.koodomobile.com/help/voicemail

For self serve and Koodo customer service language changes you will need to contact Koodo.  Send them a private message via facebook or twitter
(Edited)
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Dimi

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What is the link in Facebook where I could contact them?
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Allan, Mobile Master

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Robert, Mobile Master

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You can change your self-serve language anytime by click top right corner.
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Dimi

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It's changing only the language on the web page but not the messages when I'm trying to call a long distance or Koodo Help desk - then everything is in French again...
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BobTheElectrician

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Use the Facebook or Twitter logos at the bottom right of this page to the left of YouTube to contact Koodo customer service. They are the only ones that can switch your billing and company contact preferences to English.
(Edited)
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Dimi

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Perfect! I have messaged them... Let see!
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Dennis, Mobile Master

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Hi Michael Me.

How can we help you?