Switch account language to English

  • 2
  • Question
  • Updated 2 weeks ago
I'm a Koodo customer in Ottawa, ON. When I receive my Ebill or get any text messages with current offers or alerts about my data usage or bill due date,everything is in French.I want to switch it to English. I cannot find in my profile how to switch it. Could you help please?
Photo of Kanwar Sukhbir Singh

Kanwar Sukhbir Singh

  • 80 Points 75 badge 2x thumb
  • confused

Posted 3 weeks ago

  • 2
Photo of David

David, Mobile Master

  • 83,290 Points 50k badge 2x thumb
If I recall, you need to contact Koodo directly so they can adjust your profile.
Photo of BobTheElectrician


  • 57,054 Points 50k badge 2x thumb
You can change language on your handset manually and on voicemail by going through the menus, but billing and preferred language of communication are set-up at the time your account is opened. If you have a QC area code, then the default is probably French. Save yourself come telephone waiting time and send Koodo a private message on Facebook or Twitter by clicking on one of the logos at the bottom of the page.
Photo of Luc Albert

Luc Albert

  • 62 Points
I have the same problem....I called and got everything switched to English....I thought until I got a French text asking how the phone support went....lol, not as good as I thought!