Swapped Iphones, but not updating in self serve

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  • Updated 5 years ago
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I just upgraded to the new Iphone and i used the sim card out of my old phone and everything works fine, but it is still showing the info from my old iphone under my account. I was told to reset the network setting, to make it update the info, but no luck.

The only reason i want to ensure the right phone is listed on my account so that later on it can be unlocked.

Thanks!!
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J b

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Posted 5 years ago

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John Burke, Mobile Master

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I've had mixed results.
I swap between a lot of devices & sometimes it takes 15mins, other times it takes 24hrs & at most it's taken a complete billing cycle.

I'd suggest calling Koodo to see if they can manually reset the setting for you so it will update.
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Brandon Smith

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Unless Being changed by a Koodo authorized agent or dealer it takes a minimum of 24hrs. for self serve to update but sometimes hit and miss just depends on the back log for the sim to respond imei number over the network.
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J b

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Thanks for the feedback, I will wait and give it a few days. Did you do anything else other than reset the network settings and restart the phone?
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Dennis, Mobile Master

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What is not updating? The phone number?

If you take the sim out of your old iphone and put that sim in the new iphone, the phone name/description for that same sim card does not get updated on self serve (ex. I put my S4 mini into my Moto G and self serve still calls it a S4 mini).

I agree, it's stupid but it seems the phone description only gets changed if an upgrade is done and I told the person at the kiosk I am using my current sim.
I'm sure it can manually be changed on Koodo's end but it shouldnt make any difference to your service or any future unlocking
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Ivan, Mobile Master

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Every time I register my iPhone 5S on Koodo via Self Serve it ends up showing up as Telus Lumia 620. When I use my Lumia 1020, it's showing up as unknown.

In the end, it doesn't affect anything.

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