swap phone and repair place

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Got new Samsung 2 days after pull out of pocket in defender otter dox and screen black can see 2 cracks. Were can I get it fixed and how do I swap back to old phone says sim card in use when enter # to swap phones
Photo of Bruce Mytt

Bruce Mytt

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Daniel Gunn

Daniel Gunn

  • 19,800 Points 10k badge 2x thumb
Hi Bruce,

If you want you can take the phone back to a Koodo kiosk and they can give you an idea of repairs. Otherwise you could look up a local cell phone repair shop to get a quote and go from there. If the old sim you have will fit in the old phone, all you need to do is swap it to the old phone, it does not need to be activated more than once since it is already working.

Hope that helps answer your question :)
Photo of Bruce Mytt

Bruce Mytt

  • 80 Points 75 badge 2x thumb
Nice thank you. Now if it in otter dox defender case know if they stand behind there product and replace phones damaged in there case?
Photo of Daniel Gunn

Daniel Gunn

  • 19,800 Points 10k badge 2x thumb
That would have to be something you'd have to check with Otterbox. I can't say for sure, but that would be the only way to find out. Generally if the phone gets damaged regardless if it is in a case it would still be considered physical damage by the manufacturer and in this case Samsung would be less than likely to replace it unfortunately.
(Edited)

This conversation is no longer open for comments or replies.