Suspension of service when not in use

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I am a new subscriber and forget how I can suspend my service while I am out of the Country. I live abroad but use this service when I am back home. I couldn't find in the site how this works and of course left my agreement back in Canada! :-(. Thanks for any information you may have!
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Debbie McLellan

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Posted 3 years ago

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BobTheElectrician

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Log in to self-serve and change your plan to seasonal hold -- $15 per month if that is what you wish. Current plan will be lost and your number and SIM stay valid for up to 6 months. When you are ready to return, just switch your plan back to something that is available at that time.

If you really want to cancel, look at http://community.koodomobile.com/kood... and follow the starred response by Nabil for email service.

Number, SIM and service will be cancelled, and you will have to settle one final bill.
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Debbie McLellan

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Dear Bob, thanks for your response! I am quite surprised about the $15 monthly charge as I specifically asked about this since I am in Canada for only limited periods. I will have to try and get a number of the place where I subscribed to get some clarification. The problem is the options are so limited when you live abroad but need you need a mobile when you are home. I used to have Chatr and went through too many phone numbers for forgetting to put money on after a certain period of time. In the end though it would be cheaper than the $15.00 a month Koodo will charge!
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BobTheElectrician

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I was presuming that you are on a monthly plan. If you are on prepaid, you can look at the same email link and cancel service if you wish and lose your remaining baskets of minutes and data, OR, just keep your base plan in use indefinitely (cheapest one currently is $15 per month).
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Debbie McLellan

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Thanks for the additional clarification. Have a good day. Regards, Debbie

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