suspended services sending text only

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  • Question
  • Updated 1 year ago
  • Answered
Hello, koodo has suspended my services because of suspicious activity. I dont know what I have done. I just got text and they stopped services. please help me what to do?. I am trying to call them but its been 1 hour and 30 miniutes waiting on phone.
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Rick Woods

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Posted 1 year ago

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Jonathan Toney

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Hi Rick. Chances are you've called customer care outside it's working hours. Your best bet is to change your plan for the month only through the self-help option and your challenge would be solved. Or you can wait during the regular business hours for a live agent to help you. Just be patient; they'll get everything resolved; I believe in their abilities
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Jay Why

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am I the only one wonder what Koodo defines as "suspicious activity"?
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Daniel, Employee

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Hi Rick! Were you able to contact Customer Service to see what was the issue? If not, I highly recommend you try again. Let us know if you still need assistance. 
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Koodo Customer Service is one off the worst  out there
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David, Mobile Master

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J. D. Power feels differently, but what do they know?
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Ivan, Mobile Master

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