Suspend services

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  • Question
  • Updated 6 months ago
Hi, Due to personal reason, I am currently outside Canada for two and a half months and would like to suspend my mobility services until I return. So what are my options?
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Mehul Bhatt

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Posted 6 months ago

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David, Mobile Master

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Koodo offers a plan change called Seasonal Hold for $15 per month. You need to call them to have it applied. Or you can leave things as they are, or cancel and open a new account on your teturn.
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Mehul Bhatt

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So will I lose my current plan under seasonal hold.
(Edited)
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Dinh, Mobile Master

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Yes, and you will have to pick another "in market" plan when you reactivate the number
https://www.koodomobile.com/help/keeping-your-account-open-when-travelling
(Edited)
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Robert, Mobile Master

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Being out of country, if you call Koodo dial their toll-free number via Skype, the call will be free.