Suspected fraud account frozen terrible customer service

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  • Updated 7 months ago
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I ported in 2 lines to take advantage of the $60 10 gig plan.
The original CSR mistakenly got the names on the lines mixed up and I called yesterday to have them put the right name with the right number and it triggers some sort of fraud warning and both lines were canceled. I phoned 611 and was told they need photos of my ID. I supplied everything they have asked and was told I could be without a phone for up to a week. I told them this was unacceptable as it is Christmas time and I am also planning a funeral and my cell phone is my only phoneline. I have called numerous times and been placed on hold for more than an hour each time, I have been told “ we have no way of contacting the fraud dept” “there’s nothing we can do” I am not even able to port out my number to another provide. My number is basically held hostage until they decided to fix an error that was on there end not anything I have done. I am complety fed up with Koodo and they have not lived up to there reputation of great customer service.
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Wes Ferris

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  • angry, frustrated, fed up.

Posted 7 months ago

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Allan, Mobile Master

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Once it's gone to the fraud department there really is very little to nothing that a Koodo rep can tell you unfortunately.
Just have to wait it out as much as that sucks.

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