surprise fees

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  • Updated 5 years ago
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I was carefully explained on what would be on my bill and so I don't understand an extra 4$ fee that seems to be included in my initial 40$ monthly deal. It is not explained on the Koodo application. Where can I call or write to get explanations, preferably in French?
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Mireille Desrosiers

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  • confused

Posted 5 years ago

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Zaphod Beeblebrox

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What you could do first is bring up a detailed bill using a computer instead of the app and check the Account Detail section of that bill. It will tell you where that $4 came from. Based on the description, it could be taxes..
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Jonathan I, Mobile Master

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It could also be pro-ration, if this is your first bill.
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Chris Petersens

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They have a French Community as well if you prefer, but as the others said it's most likely pro-ration which normal.

http://communaute.koodomobile.com/koo...
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G R

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Hey thanks guys!! I was being kinda paranoid about paying extras since I dont know very well how it all works! Yeah, it's the pro-rating. I already had forgotten what the seller told me about it...
Thanks again!! :)
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Zaphod Beeblebrox

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You're welcome :)

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