Support unaware of Samsung S7 trade-in offer?

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  • Updated 2 years ago
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Called support line today about the S7 trade-in offer, and the person I spoke to informed me that it was UP TO $200 depending on the phone and it's working condition. This is a Samsung promotion not a koodo promotion, the phone and condition are irrelevant. It should be $200 across the board if getting an S7. The other carrier will accept a non-functioning flip phone, so after all these years with Koodo I'm moving to a new provider based on my experience today. Support was unaware of the Samsung offer initially, and then gave me completely incorrect information regarding the promotion. Bye Bye Koodo, you let another one get away.
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Don Rodgers

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  • Frustrated but happily moving on.

Posted 2 years ago

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Bernard, Official Rep

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You are 100% correct Don! I see the rep you talked to and give her the feedback. Thanks for the heads up!