Suleman Bhatti

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  • Updated 1 year ago
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Archived and Closed

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hi, my account is expired on 11th July and i topped up on 9th July, i am using 45$ base plan, now there is a account balance in my prepaid account but it is showing base plan expired in Account Statues in self service, however i put balance one day before expiry
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suleman

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Posted 1 year ago

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BobTheElectrician

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Robert, Mobile Master

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Hello Suleman,

Did you need help with anything else, that's why you posted this?
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suleman

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I have Same issue with xxx-xxx-xx75 as well with base plan 45$, balance is in account but again base plain expired, how come and why
(Edited)
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Dennis, Mobile Master

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Does the phone for this line still work?
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suleman

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Yes partially
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Dennis, Mobile Master

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Oh I know the issue.

Please refer to Sophia's response to this question
https://community.koodomobile.com/koodo/topics/suleman
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suleman

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Didn't get you , my package plan issue is resolved? Or not yet?
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Dennis, Mobile Master

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Try it again today

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