I suggest that when a warranty cell phone is supposed to be sent within 3-5 business days, and in the end technical support doesn't bother to inform the customer that the send out address needed to be updated before it could be sent, that someone should contact the customer and make it right not let it go unnoticed. After 8 business days, "I" had to call to follow up with Koodo, and I wasn't provided any rushed parcel service or apology. I was told that I will "have to wait the 3-5 days" AGAIN!. Just a suggestion if you are looking for happy warranty customers. Been with Koodo since the beginning in 2008. Disappointed with the service for sure, especially for a very loyal customer.