Sudden Tower/Signal Deficiency At Home

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  • Updated 1 month ago
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  • (Edited)
There has been a sudden tower deficiency when it comes to cell signals. I used to get three bars of LTE for the most part at my home, and now I’m only getting a single bar.

This cannot be anything else since I’ve been with Koodo since March 2018, and used to be with Public Mobile (2016-2018). Is there a way to report this so Koodo can look into it?
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MoFromTo2018

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Posted 1 month ago

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Kalvin Johnson

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Call customer service 611 
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MoFromTo2018

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I contacted them on Facebook.
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MoFromTo2018

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Another thing, I’m also getting a single bar to two bar max everywhere if I switch down to 3G where before, I would get full to three bars.
(Edited)
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Robert, Mobile Master

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3G and LTE are 2 different netowrks, so if you switch only to 3G you might get a lower coverage then with LTE at that speciif location.
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Goran, Mobile Master

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Do other people with Koodo have the same issue in your home and area?
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MoFromTo2018

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Not to my knowledge. This started on May 16 I believe.
(Edited)
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Goran, Mobile Master

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It might not be the tower then if it's only your lines that are having that issue.
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cindyrella.frenc

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How do we get them to fix it
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BobTheElectrician

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Bars are only a rough guide. I live in a marginal area (part of the house is no reception, the other half sometimes gets 3 bars). But the real signal strength is about -100 db ± 5.

Ignore your signal bars, but go into Settings => About phone or similar. You should see a signal strength in numbers such as -85 db. A lower absolute value of number is better (-65 db is much better reception than -100). Any number larger than 110 will give no reception at all, 100 is passable, 90 is getting good and reliable, etc. The numbers will normally fluctuate ± 5.

You will notice that the signal bars are not really a very good indication of signal strength as they don't update that quickly and can float ±5 with bars going from 0 to 3.

If you are in a rural or marginal signal area, any new construction in the neighbourhood and the return of foliage can affect reception as well.
(Edited)
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rikkster, Mobile Master

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If you haven't done so already, try resetting network settings. For Android devices, go to: Settings > Backup & Reset - follow the prompts, the path may vary slightly depending on the device. For iPhone, go to: Settings > General > Reset - select Reset Network Settings. 

If the problem persists and you want to rule out the phone as the culprit, take a look at a cell tower locator map, (link below). Walk or drive to the location to see if signal reception improves or remains the same. If you're normally receiving three bars, the tower or antenna array shouldn't be that far away. Look for other towers or arrays in your immediate area via the map and if close enough, walk or drive to these areas to see if signal improves. 

https://www.ertyu.org/steven_nikkel/cancellsites.html

Another possibility is that your phone may be trying to connect to a cell site that is further away from your location. A network reset should resolve the issue. Keep us posted.
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MoFromTo2018

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Thanks, Rikkster. I haven’t tried to reset the network settings yet. But I did switch my sim from my 6S to an iPhone 5 (Requested by Koodo on Facebook) and I get the same result. One bar of LTE everywhere at my home. Places where I would get a steady three bars of LTE, I’m only getting a single bar. 3G is also bad as LTE. I really feel like the tower that both of my iPhones are connected to is acting up.
(Edited)
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Robert, Mobile Master

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Try reseeting the network settins to see it changes something, which I doubt. It will erase all your wi-fi passwords though.
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BobTheElectrician

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Are you dropping calls & spinning beachballs or is it mainly a display issue? Take your phone & SIM into a Koodo point of sale and try them with a known-to-be-good store SIM and phone to narrow down the possibilities.