Stupid System Koodo

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So few months ago I switched over from Public mobile and I have to say I had to call Koodo on so many occasions for very stupid things. First off, Koodo website was keep changing the refer a friend deal, from $100 to $25 at the time (MId March), and I switched over my entire family taking this deal, thinking that I would get a lot of bill credit, if my family refers each other. I even have screenshots of email telling me that I got 100 bill credit each time I referred. However, they are now saying it isn't valid because I didn't do it online. The thing is, I would have preferred to do it online, if I would get $100 bill credit for each referral, but it was during really busy time for Koodo and they told me that SIM card could come in more than a week from the date of purchase. I only had deadline of March 15 to switch over, so I had to go to a kiosk and now they are saying I can't get it.

https://community.koodomobile.com/koodo/topics/koodo-does-not-honor-100-online-only-promo-referral-c...

And also, they honoured it for this guy in the above link apparently, but when I contacted support, they just said they can't do it. So Koodo discriminates customers?

Second of all, I linked my family's account so I can pay with 1 credit card. Stupid enough, I can't do that apparently for security reason. I mean, I would understand if it didn't work for everyone in my family's, but it worked for my brother's bill but doesn't work for parents. It has been only 3 months, but I am looking to switch over to anything else when they offer a decent deal.

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brian cho

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Posted 1 month ago

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Sophia, Mobile Master

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I can answer your one question "So Koodo discriminates customers?" in a word... yes... the squeaky wheel gets the grease, in many cases. However following that link the CS does mention that that person's situation is rather unique. What makes you think your situation is unique and you should get it too?
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Dinh, Mobile Master

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@brian:
The offer requirement was to order online. The customer in that thread was following the procedure and they got it. As you mentioned " However, they are now saying it isn't valid because I didn't do it online", you weren't eligible for it.

There was no bias in your case, from what I saw.
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brian cho

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Well, I had 4 lines. The person in the link basically requested the deadline to be extended in his case, so he could transfer online after the SIM arrived, after the deadline. In my case, I realized that SIM wasn't arriving soon, so I used my line to transfer in-store. And when I did, I received an email telling me that I got the $100 referral bonus. If I got the email saying I got only $25, then I wouldn't have ported over my family's lines, and kept it with Public Mobile, because in the long run with discounts, it was a better option to do so. But because I got this email I thought Koodo was going to honour this, because they weren't able to deliver SIM cards out in time. So that's why to meet the deadline, I decided to just go in store, and if you're wondering why I didn't do this earlier, Koodo originally was giving out 4gb plans, then 5gb, then finally 6gb when I decided to switch over, about a week before the deadline. On another hand, if you guys did send out emails saying I will be credited with $100, then you should honour it, even if you say that the terms and conditions say it is only for online. Regardless, it is a mistake on your part. It would be a simple programming change to send email saying $25 at that time, but you guys just decided to keep it the same, maybe because you expected customers to just forget about it in 2 months.

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Dinh, Mobile Master

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@brian cho: The people here(me, you and other) are mostly customers, not "you guy" (koodo). We don't have access to your account (except some agents who passed by, but if they want to contact you, they would do it in a different channel)

You could try to write an email to Koodo with all of the detail, deadline, and your reasoning. Also send  emails to the refer-a-friend page. They might be able to look into your case. You could also send message to their facebook.
(Edited)
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Mats

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Brian, yes the whole refer a friend can be run a whole lot better. The main thing you didnt do though, was activate online, which it stipulated you had to do for $100 referral. There was no bias or discrimination and I dont see how the link you provided is even close to your case. They activated online.
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Dennis, Mobile Master

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So you were aware that doing the sign up not online only qualified for a $25?  Then you received an email that said you got the $100 credit, and you were pleasantly surprised.  And now you are disappointed that it was indeed only $25

Also what do you mean that you linked all your family's accounts?  Did you add their lines to your one account?  Are you trying to pay for everyone and their separate accounts on 1 credit card? If so you need to contact Koodo to register your credit card and have them to allow you to pay in this fashion.  It is a bit of extra work for fraud prevention

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