Strange first bill?

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I have received my first bill and it lists individual detail for two phone numbers even though I have only one? I have a charge of $3.28 on one of the numbers and I have no idea what this phone number is
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Vikram Varma

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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Your best option is to give Koodo customer service a call and they'll be able to explain and/or correct the charges. You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. You can also call from your mobile phone by dialing *611.
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Jonathan I, Mobile Master

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Did you port a # in from another carrier? That could be why. Koodo auto-assigns a ghost number while they port in your previous one, so the bill will reflect that. The $3 and change sounds like proration, which is normal. Either way, you'll have to call them and find out what it is.
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KaneSlavik

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Which makes no sense because the port can be started from the activation. There is no need to assign a temporary number just to do a port.
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Ivan, Mobile Master

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I was given temporary numbers regardless of me asking to port when I signed up with Koodo. Not saying that it has to be done this way (as I can't possibly know the procedure since I'm not an employee), but I guess the OP isn't alone.
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Jonathan I, Mobile Master

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Even if I port the phone # during activation, yes it will show up on the customer's agreement and outgoing calls will show up as their ported #, incoming calls will still go through to their old provider.
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KaneSlavik

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Yes, that's standard porting procedure. What I'm not understanding, is the reasoning behind assigning a temporary number as it just creates confusion and incorrect phone number change charges.
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Jonathan I, Mobile Master

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I guess the network needs a temporary # as a placeholder to route calls while it's being ported. Rogers/Fido agreements even have the temporary # printed on it.
(Edited)

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