Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 or 1-866-995-6636 mentions
The usage billed isn't much but it is strange:
08:58:27 - .07MB
11:58:27 - .02MB
12:58:27 - .01MB
14:58:28 - .02MB
15:58:28 - .02MB
For a total of .15MB, all on 13 Sep 13.
This is the only time that I can recall being billed for data usage since I've owned the phone. Strangely enough, today, a couple of days after I received my e-bill notification, someone from a company on behalf of Koodo called saying she noticed I wasn't using my Smartphone to its full capability and tried to sign me up to a data plan. IIRC, she offered me a 'risk-free' trial with the first month at no cost, I had to pepper her with questions before she would tell me that unless I called to cancel I would be charged a monthly data plan fee, her response adding that if I found I wasn't making use of the data plan in 3 or 6 months I could always call and cancel. Now how is it 'risk-free' if I have to call to cancel? Weren't such sales tactics (of not being up-front and voluntarily giving the consumer all the information needed to make an informed choice) a large part of the negative option billing issue in the late 90's?
Up to now I've been completely happy with Koodo. But this has given me pause to reflect.