Strange bill!!

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  • Question
  • Updated 3 years ago
  • Answered
I got a my bill. I want to know where come out 122.59 dollars.What is past due?
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Jihyun Min

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Posted 3 years ago

  • 1
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Dennis, Mobile Master

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Login to your self serve from a browser and download your pdf eBill to see the details
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RudyW

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Past due means you haven't paid your last bill.
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Jihyun Min

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but I already paid my last bill.
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RudyW

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It must have not gone through. Or you paid it after the due date. Log in to your account for up to date info. You can see everything there.
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Jihyun Min

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Ah.. I might paid that after the due date.. so... it means I should pay 122. 59...?
I just past a few days.... OMG....
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Dennis, Mobile Master

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No. it just means that your new bill has not been updated yet
Here is an example that says that.



Just download your pdf ebill and reduce the amount owing by the amount you paid.

Or wait a few days for your payment to be process and your payment summary will update to reflect.

Or call Koodo to report your payment to prevent your phone from getting cutoff. And then ask them how much you should pay after your most recent payment
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Jihyun Min

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Thanks guys ^^ I solved this problems.

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