Strange airtime usage

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  • Updated 2 years ago
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I have some strange airtime usage, even though I didn't place the call. I went to Korea for 2 weeks, Nov.8~ Nov.18 and didn't even use phone, but it says i placed the call at Edmonton to Edmonton,at Nov.14. I had tons of this airtime usage and Koodo had charge me $40 every month. I've never place call. I use message instead of it. Should I visit Koodo service center and solve this problem?
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Jayden Cho

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Posted 2 years ago

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Robert, Mobile Master

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Hello Jayden.

You do not need to visite Koodo service center. An employee on the community will look it up for you. 

Are you sure you didn't make any call whatsoever? Because it looks like the call was made from your phone.
(Edited)
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Jayden Cho

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I didn't. I have perfect evidence of it. Now, I don't have any signals from Koodo because I'm in Korea. However, my usage says that my phone place call FROM Edmonton.
(Edited)
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Jayden Cho

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+I never made any call from my phone, I even hate incoming call even though I have 500m anytime calling.
(Edited)
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Ranjan, Official Rep

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Hi Jayden - looking at your latest bill, the charges appear to be for call forwarding, between Oct. 24 - Nov. 4. If you log into self serve and take a look at pages 4-6 of your latest bill, you can see the detailed breakdown. Similar charges are applied to your previous bills as well (Oct. and Sept.) Looking at your account, you don't have call forwarding as an add-on, so you're paying per use. You can add a $3/month add on that will save you a lot of money. 
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Jayden Cho

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Thank you so much if it's true. I think those charges are made when someone call me but i reject it, and connect them to reject voice.
(Edited)