Stop nickel and diming loyal customers.

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Why not give the loyal customers a break and get rid of the call display, answering machine bill? It's nickel and diming us and makes us feel like we're honored to use your service, while it should be Koodos who is the one honored..( and paid well )..also, get ahead of the Verizon worry, and lower your prices, then we'd be more than happy to stay with you....think about it.
Photo of Norm Mazerolle

Norm Mazerolle

  • 90 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Umm those features are already included in the new plans and for about the last year.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,496 Points 100k badge 2x thumb
About 18 months, actually, the features became part of all new plans Feb 3, 2012.
Photo of Norm Mazerolle

Norm Mazerolle

  • 90 Points 75 badge 2x thumb
so you didn't notice the price increase at that time? lol
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,496 Points 100k badge 2x thumb
Yeah. $5 a month for two features which individually cost $6 each at the time. Really sounds like customers got the short end of the stick there.
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
How exactly is Koodo "nickel and diming" you, specifically?

At one point those features were offered separately if you have an older plan.
Photo of Mark Kokolsky

Mark Kokolsky

  • 10,722 Points 10k badge 2x thumb
Your always able to change to one of the new plans which include those features. Koodo has never limited its existing customers from taking advantage of their promo plans, where as most other companies only let you get them if your a new customer, or renewing a contract.
Photo of Marcus Fenix

Marcus Fenix

  • 15,752 Points 10k badge 2x thumb
Yeah, call display & voicemail haven't been charged seprately for at least 1.5 years.
Photo of Norm Mazerolle

Norm Mazerolle

  • 90 Points 75 badge 2x thumb
so you didn't notice the price increase at that time? lol
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
I doubt any of cell companies are to worried about Verizon coming in. Their prices are actually higher in the US that what we get here. You can easily check this on their site. They also charge you $30 when you upgrade to a new phone, Been there done that.

What the cellphone companies seem to be concerned about is that a hug US company gets access to taxpayer's susbsidized spectrum. Harper is on bent to get some sympathy from voter and I guess pretending that you actually want help us, customers is one way to do it. :-)
Photo of Marcus Fenix

Marcus Fenix

  • 15,752 Points 10k badge 2x thumb
Of coruse we have. We also know that Wind isn't that great either.

Wind's data isn't unlimited. Your speeds are throttled after 5GB.

If you go out of your calling area, you get a roaming fee for calling within Canada.

Koodo does not do either of these things. That's what makes Koodo better than Wind.

This conversation is no longer open for comments or replies.