Stop advertising unlimited MMS with talk/text Price plans

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Let me tell you working first hand as a front line agent is informing customers MMS uses data. (Picture Messaging) I think koodo should charge pay per use as well as data for any MMS. Why advertise unlimited MMS when it uses data and will cause charges?! I think any MMS should only be included in data plans! Give this a star if you agree!
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Rocky Balboa

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Posted 5 years ago

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Myke

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It's unlimited in the sense that there is no actual charge for sending the MMS. Without unlimited messaging, pictures cost $0.50 to send.

There isn't much Koodo can do about the requirement of mobile data being needed to send MMS.
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Dennis, Mobile Master

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It's not that simple mms is indeed free. Problem is mms requires mobile data to be turned on.
However data leakage is the issue. It's A short coming of the technology.

It would be nice of all plans included some data. However data leakage may be minimal . or it maybe ginormous depending on the background apps
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Myke

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It can't work that way though. Unlimited Messaging is included in all of Koodo's rate plans now. The issue comes down to the fact that it's the data that costs, not the MMS.
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Zaphod Beeblebrox

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"getting charged for data when using MMs because they don't have data included"

Not true. MMS data is not charged. For a customer who has unlimited messaging in the plan, the only data charged is anything OUTSIDE of the MMS being sent or received.
I have TEXT and MMS included in my plan I watch the picture being sent and for a brief 10 seconds 4g comes on I am being charged for that WHY? When MMS should be free with my plan
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MAahi DAw PeArl

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Is this unlimited messaging valid for sending messages internationaly....????
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Dennis, Mobile Master

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As long as you are in Canada, then Yes!
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Zaphod Beeblebrox

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It comes down to agents like us explaining how unlimited mms works to the customers. There are many ways to avoid data leakage for the most part. Some phones make it unavoidable but there are always contingencies.
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Malcom Holmes

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Well they are unlimited mms, what happend is that you need to keep the data on cause MMS are send through the internet through an addres this is FREE OF CHARGES and is not the same APN that you use on your phone to get in to the internet so there is no way for you to get charges for MMS services, the problem is that smartphones runs apps on the background and those require internet connection then is when you incur in data charges but is not because of the MMS service.

Internet APN sp.koodo.com

MMSC: http://aliasredirect.net/proxy/koodo/...

PD you can check the address on here : http://koodomobile.com/en/on/switch2k...
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Rocky Balboa

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This doesn't answer the question! Those are just standard koodo apn settings which makes the data work. My question is why is koodo advertising unlimited MMS when you get charged data for it?! (1 of those read between the lines because we're going to charge you regardless)
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Zaphod Beeblebrox

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http://community.koodomobile.com/kood...

This is a previous discussion how to alter the PANS to allow MMS but no outside data. Now, it works fine with Samsung phones but others have the probel of resetting to the defaults and opening up that door for all data access. LG is one that can reset to default PANs...just an example.
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Zaphod Beeblebrox

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Rocky...I have stated this before. You are not charged data for the MMS. All data charges are for outside sources from the MMS. "why is koodo advertising unlimited MMS when you get charged data for it?!"
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Dennis, Mobile Master

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I always tturn data off when not using it. When I do receive an mms I try to be on wifi then turn on data to download the pic. Then I turn it back off. Works great when I had no data plan
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Ivan, Mobile Master

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While the MMS messaging is indeed free, it really does confuse people. Highlighting that an active mobile data connection is required for MMS would go a long way.
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Ivan, Mobile Master

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Let's not split hairs. We know that MMS use is unlimited and bears no additional cost but customers are not being made aware that this requires mobile data to be on. I'd just add something to be added that illustrates this point.

If a customer signs up for a Talk and Text plan and doesn't want to have data on (for obvious reasons), they usually aren't happy when they find out that they need to have data enabled to get an unlimited feature that is advertised in their plan. They won't care that it's a technical requirement. They'll feel cheated nonetheless.
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Rocky Balboa

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very True Myke and a good suggestion to rectify this
Iff MMS is not charged to customer when a customer sends or receive a MMS how does Koodo know that that data belongs to MMS sending or receiving? I know that I am on Wifi sending MMS and a 4 g will pop up briefly sending or receiving MMS so how does koodo know that this data belonging to MMS is for MMS and I wont be charged??
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Timo Tuokkola, Mobile Master

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Because MMS messages are all relayed via Koodo's MMSC, http: //aliasredirect.net/proxy/koodo/mmsc.
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Sophia, Mobile Master

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They know, Sharon, it is very easy for them to tell. That is probably one reason why many of us find it difficult to grasp how it is possible for providers to not be able to disable data, while allowing MMS :) You brought up a good point!
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Chad Burr, Mobile Master

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So let me play devils advocate here:

Why is it on prepaid, customers with their data on can send mms and get mms but their data is blocked without a booster

Why can the same setup not be available to regular postpaid accounts who wish unlimited mms without data?

Why can't a firewall be setup that only allows mms access?
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Dennis, Mobile Master

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That's a great point Chad. We keep saying it can't be done but clearly it can.

A non-mms data block for those who want it. For those who dont, then they accept the risk of data leakage when they turn on their data when they mms
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Ivan, Mobile Master

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+1,000,000 stars for that point!
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Sophia, Mobile Master

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Pft Ivan, I offer +10,000,000 ;)
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Paul Deschamps, Mobile Master

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Amazing point Chad was wondering the same but thought there must be something holding it back from being done technically
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Xavier

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Picture messaging includes: International Picture messages sent and received within Canada. Additional data charges apply depending on picture size. Picture messaging supported by blackberry smartphone with SIM card only. Picture messaging works only if data is turned on.
*I found this at the koodo website*

I feel it is not koodo, but customers need to be consumers and get informed about services. You cant run if you havent learnt to walk yet.

I kind of support your idea. Because It will reduce the amount of disputes if Koodo emphasizes this.

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Rocky Balboa

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Besides the point Sophia consumers don't read the fine print and just sign off on it without knowing what their getting into.
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Timo Tuokkola, Mobile Master

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I agree that Koodo should find a way to block data for everything but mms, but my reasons are much more selfish: I'm sick of being yelled at about it.
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Zaphod Beeblebrox

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^42 Virtual Stars^
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Rocky Balboa

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I'm glad u2 can relate about this lol.
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Sophia, Mobile Master

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There, we found something we all agree on :D
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rikkster, Mobile Master

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I think the problem stems from the fact that while someone may refrain from using mobile data and make use of Wi-Fi as their primary source for data, the second they turn on mobile data to send an MMS message, they accidentally forget to turn off services and features they'd normally be using over Wi-Fi and are therefore charged for data usage. It then appears as though the MMS message was the culprit for the data usage charge, when in actuality, it was not.

This is a detail that's often left out unless the customer explicitly inquires about the details of MMS messaging. Leaving this up to the agent isn't exactly the best way to address this problem because people may forget this detail during the course of getting a new phone, or the agent may inadvertently overlook this detail altogether. I doubt that an agent has the time to go through the APN workaround and if the device was purchased online, there is no agent involved.

I'm with Ivan on this one, in that there should be something written that clearly states that an active mobile data connection is required for MMS. To add to this; data charges will apply if services or apps requiring data are left running in the background. This includes: location-based services, push-notifications, email account sync and app updates.
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Rocky Balboa

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I'm glad I'm not the only 1 who supports this! Maybe Koodo will take a 2nd glance at this! I promise you I had about 10 people inquire about this today alone!
Thats not true I explicitly was on WIFI sending a MMS picture and for a brief 10 seconds 4 g came on to send the MMS picture then went off You need the data to send not WIFI therfore I will be charged for data,,
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Timo Tuokkola, Mobile Master

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Yes, 3G data is used to send the picture. Koodo does not CHARGE you for the data used to send pictures. Since any background data used when you are connected to wifi goes through the wifi connection, THERE WILL BE NO CHARGE.
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RedMageX

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rikkster, It does clearly state on the plans portion of the site that Picture Messaging only works if data is turned on. (Mouse over the 3 next to "Unlimited Messaging")
https://shop.koodomobile.com/plans/pl...
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rikkster, Mobile Master

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I think that we wanted to see the 'Picture Messaging only works if data is turned on' sentence prominently displayed, instead of having to hover over [3] and read through a mountain of fine print. Customers may read through the first couple of sentences and see that it doesn't pertain to them and miss the very last sentence. In my opinion, it should be at the very beginning.
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EverettC

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Indeed, I never send MMS
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Zaphod Beeblebrox

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What?
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Ivan, Mobile Master

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He's a man of few words.

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