stop text reminders?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
My cell is my only phone and I have to have it on all the time (kids, parents, etc.). Point is text reminders from Koodo are invasive and I'd rather just get emails from you so I can check them when I have time to deal with them. Texts are for family and friends, not marketing stuff or reminders about billing. How can I stop Koodo from sending me at the very least the billing reminders? I'd rather they come by email.
Photo of EileenPoco

EileenPoco

  • 90 Points 75 badge 2x thumb
  • annoyed

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Log onto your self serve and turn off the text reminders
Photo of EileenPoco

EileenPoco

  • 90 Points 75 badge 2x thumb
Totally makes sense, and I'm looking, but I don't see that option. What menu is it under?
Photo of EileenPoco

EileenPoco

  • 90 Points 75 badge 2x thumb
Phew. Got it. That wasn't intuitive!
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Wow you are right.  From the browser I had to click on change address to get to this screen then I clicked on ChangeBill Type/Notifications

Photo of Jay N

Jay N

  • 486 Points 250 badge 2x thumb
The Billing Tab on PREPAID doesn't have this option; so I'm still looking for a way to stop Koodo reminder texts

This conversation is no longer open for comments or replies.