Stop service

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Hello. I'm using prepaid plan now and I had paid with my sister's card when I started. I'm going back to Korea tomorrow which means I'm not going to use this service anymore. I just received message from koodo service yesterday that my plan will renew from Aug 19th. And I'm just wondering how to stop the service before I leave. What should I do? Is it going to be paid automatically with my sister's card if I do nothing about it?
Photo of 영진 문

영진 문

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 2
Photo of rikkster

rikkster, Mobile Master

  • 67,084 Points 50k badge 2x thumb
It might be too soon to stop payment. Your best option is to call Koodo customer service, (*611) and speak to a rep about cancelling your prepaid service. If the phone lines are too busy, you can try sending a private message to Koodo's Facebook page.
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
I think you can just delete the credit card from prepaid self service, wouldn't that stop the payment? And cancel auto top up for sure........ go to billing - auto top up. I could be terribly wrong but I don't think you will need to contact Koodo directly - unless I misunderstood the question.
Photo of rikkster

rikkster, Mobile Master

  • 66,936 Points 50k badge 2x thumb
You're probably right Sophia, never had to do it, so I'm not sure myself.