stolen phone

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Do I get a new phone if my phone is stolen since I have a warranty on the phone?It is samsung galaxy s4.
Photo of Donald Amoussou

Donald Amoussou

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Cameron Jones

Cameron Jones

  • 6,960 Points 5k badge 2x thumb
Sorry you lost your phone but warranty is for repair or damage, not for when phones are lost or stolen.
Photo of John Lee

John Lee

  • 36,724 Points 20k badge 2x thumb
You should report your stolen phone via Self Serve so you don't get charged for whatever uses that a person may do as your phone is stolen. You can contact Customer Care - Loyalty Department and see if Koodo can help you out, maybe some tab credits to help you get a new phone? But warranty is for repair/damage, not for lost/stolen phones.

This conversation is no longer open for comments or replies.