Stolen phone

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  • Question
  • Updated 5 months ago
  • Answered
my phone was stolen I suspended my service till I get a new phone I was just wondering if I can get the same number back if I get another koodo phone
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Amelia

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Posted 2 years ago

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Goran, Mobile Master

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Certainly. When you get a new sim card, and activate it via sim swap, it still retains the number on your account. Just keep in mind that you will have to call in to lift the suspension.
(Edited)
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Amelia

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How can I get all my old photos from that phone?
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David, Mobile Master

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Only if you backed them up to either your computer or iCloud. The SIM only contains information about your telephone number & account connectivity to the network.
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Veronica Banta

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How can I get my phone 7899916201 suspended as it was stolen
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Dinh, Mobile Master

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Hi Veronica,
You could do it yourself in your selfserve: https://www.koodomobile.com/help/reporting-your-lost-or-stolen-phone