Stolen identity

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  • Updated 4 months ago
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Received a past due notice in the mail but I have never had an account with koodo and apparently they even got my name wrong so I thought it was a scam, then I checked my credit score and realized that it had already impacted my credit score. Who should I contact first? Koodo or the police?
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Haotian Wang

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Posted 4 months ago

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Dinh, Mobile Master

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Hi Haotian,
You just posted some short description of the issues, it was hard to assess the damage. However, you should go to whoever you trust, they might redirect you to the correct place.

What did they do to you exactly?. If your name was wrong, how can someone charge you, and send the bill to you?
(Edited)
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Haotian Wang

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Probably just opened an account with my name and address, and left a bill unpaid. But according to the bill I received, the account has been cancelled. I don't have a middle name for instance, the bill shows I do have a one letter middle name.
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Dinh, Mobile Master

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You could try to contact Koodo by calling (1 (866) 995-6636) or send message to their facebook (https://www.facebook.com/Koodo/) and ask about the bill and the cancelled account. From there you should also ask them to consider this as a fraud case. Ask them about the ID they used with Koodo. You might need to cancel/replace that one.

In order to go further with police, you would need some evidence. I would suggest you check in with Koodo first and if you want, you could go to police anti-fraud team. The local police should have some website about it.
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David, Mobile Master

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You can also call the two credit rating agencies, and provide the information that it is not you. Both Equifax and TransUnion have a process for correcting credit information.

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