Still waiting for call back from Koodo, after waiting on hold 3hr 12 min

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Customer service????!
Photo of M. Stem

M. Stem

  • 144 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Ranjan

Ranjan, Official Rep

  • 28,708 Points 20k badge 2x thumb
Hi there - as Timo pointed out in one of your other threads here, you can switch to the promo plans yourself using self serve for free. There's a $10 charge for an agent to change it for you (since it's easily accomplished on your own. Is there a reason your opting to speak to an agent instead?