still trying to log in to self help no luck please cancel my service going some place else

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mention

tried 3 times but self serve will not recoginize me cant pay my bill calvin
Photo of Calvin Oberer

Calvin Oberer

  • 280 Points 250 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 81,124 Points 50k badge 2x thumb
We can absolutely do that Calvin! You do have to call in though. Please dial 611 from your phone.
Photo of Goran

Goran, Mobile Master

  • 97,818 Points 50k badge 2x thumb
What do you mean exactly that self-serve will not recognize you? Did you make sure not to leave a space after you put down your email? Are you sure that you know your password? You can try to recover your password and see if resetting it will help. You do have other options to pay your bill. I know that it's not as convenient as self-serve but until it gets sorted then you don't get hit with issues for being late. You can make a payment dialing 611 and doing it through the automated prompts. You can do it via your bank. It's how I do it. If you go online to your bank site and add as a payee, all you need is your account number and you're good to go.

If you no matter what insist on leaving Koodo over this, I am sorry and you will have to call 611 to cancel. If you want to keep your number you'd have to talk to the carriere you want to switch to in order to keep your number.

This conversation is no longer open for comments or replies.