Still sporadic services in Victoria BC

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  • Updated 10 months ago
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After 3 days I still have sporadic services in Victoria BC . 

I am not sure why my previous post was closed for comments . Do I have to open a new post from time to time for the same issue ? My problem is not yet solved .

Also , I received an email saying :

"We hope that you’re happy with the outcome of your recent repair request.

For additional support, visit Koodo.com/ask today. 

All the best, 

The Koodo Team"

Happy with what ? The problem was solved for a few hours . The message I am getting on my phone , from time to time is NO SERVICE .
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serpico

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Posted 11 months ago

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Paul Deschamps, Mobile Master

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Hi Serpico, Do others around you have Koodo as their service provider and are they havibg the same issue? Is it possible your in an area with spotty reception, like I can get perfect reception and right down the road I get no service or very intermittent service?

Also there are forest fires in BC right now on the west coast could this be affecting your reception right now
(Edited)
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serpico

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Could be any of them . But Koodo is very slow and defensive when you ask them if they have network issues in Victoria , BC . They continue nu negate any issues on their side .

Even though they will close this tread , as long as I do not have services I will keep posting .

If they cannot offer reliable services they HAVE TO admit that . If they have a problem they NEED to fix it .
(Edited)
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serpico

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How many CSR / supervisors called me to see if I still have issues in the last 6 days , since I first reported the issue ? 

This would be a good example of quality customer service . 

Passing the problem from you to Apple and back , does not solve the problem .
(Edited)
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serpico

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If the iPhone's antenna is the issue , how come I have no problems connecting to a WiFi network ?

Apple has performed a test and everything is OK .
(Edited)
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Paul Deschamps, Mobile Master

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Just to let you know but I've been with every carrier in Canada and not once have I ever had anyone call me to ask if issues are still happening so not sure you'll get the service your expecting with any carrier. Also Koodo is a mid tier brand their expensive brand is Telus with all the bells and whistles and public mobile is their do it yourself no customer service brand just for future reference.

The reason you'd have no issue connecting to wifi but you would cellular signal would be because they work separately.
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David, Mobile Master

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The phone uses different radios and antennas for cellular and Wi-Fi. 
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Paul Deschamps, Mobile Master

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Exactly, Sorry would have been more specific about how they work separately but I was in line at little Ceasars and my pizza was being handed to me so I hit send to save it and meant to come back lol. Garlic bread was so good it made me forget I guess lol.

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