still not working

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  • Updated 3 years ago
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activated phone aprox 1 hour ago
still not working
what do I do
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Tracy Laundrie

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Posted 3 years ago

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Mayumi, Mobile Master

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Did you reboot your phone?
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Antonia M Prince

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yes
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BobTheElectrician

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Call 1-866-995-6636 / 647-788-4337 from any phone.
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Du

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Koodo shop rep should always make sure it works before you leave...
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Patrick C

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Koodo reps also told me they could transfer my HTC One data to my new Moto G, the whole time I was discussing getting the new phone, they confidently assured me they'd take care of it, no problem. Phone paid, activated, and then I was told by the Koodo rep "Sorry, I won't be able to". I then had to figure out something on my own, which was Motorola Migrate, which also failed horribly. Most of the transfer never happened, and I had to do some of it manually. Koodo reps aren't the greatest.
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Robert, Mobile Master

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I believe they are not formed for that but mostly to sell the phone to the customer. I don't know about other carriers, but are they offering this kind of service?
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BobTheElectrician

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Take that lame duck back. Give them one more shot at making this work, or get a refund.

Basic phone functions (call, message, data) MUST work before it leaves the store IMHO.

There's obviously something wrong with your new phone/settings/activation.

But especially if Motorola failed, don't come down on the guy who tried to help. Newbie clerk offered to help beyond the call of duty.

In the grand scheme of things, it's unfair to slam them for trying to offer you extra help. They are under no obligation to migrate data, install accessories, etc. but often do so because it's much easier for them to do it right than leave the customer struggling. HTC not known for being a major compatible software vendor.

"No good deed goes unpunished".

Start again with a clear head and a clean slate.

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