Still no bill....!?

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Ok this is my second billing period and my online account still says i have no balance owing. . i paid my last owing balance but i would really like to have an actual bill to see what my charges are. This is getting quite frustrating.. Can someone please help.
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Heather Adey

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  • frustrated

Posted 2 years ago

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Chadwick, Mobile Master

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If today was when it reset, it will be there tomorrow or the following day. Mine takes 3 days after my cycle resets to show in self serve.
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Heather Adey

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It's been 8 days since my text letting my know my bill is due. I also still have no history from my previous bill
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Chadwick, Mobile Master

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Sorry that its taking this long, I'll pass this along to Koodo.
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Heather Adey

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Thanks so much!
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Mayumi, Mobile Master

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Can you log into your self serve account?
Do you see "View my bill" tag beside "You do not have a balance owing."?
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Heather Adey

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Yes and when I click view my bill it takes me to watch a video about understanding my bill
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Mayumi, Mobile Master

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Have you try clearing  cache, cookies, and/or browsing history?

Can you click "Billing" from Self serve drop down menu?
When you logged in, can you see your usage or the other tag(Mobile services/ My profile)?
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Melissa, Employee

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Hey Heather, did Mayumi's suggestion help? 

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