Still getting billed

  • 1
  • Question
  • Updated 1 month ago
put my phone on suspension Nov 17, 17.  Still getting billed for "add on ... US LD" .   Oops ?
Photo of Curtis Quigley

Curtis Quigley

  • 80 Points 75 badge 2x thumb

Posted 1 month ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 79,410 Points 50k badge 2x thumb
You put your phone on suspension? Did you specifically suspend it as in lost / stolen? If so you continue to pay your regular amount while it is suspended.
Photo of Curtis Quigley

Curtis Quigley

  • 80 Points 75 badge 2x thumb
I arranged with Koodo agent by phone while in my home town for Holiday suspension. We do this every year in preparation for our winter holiday. In seems illogical to have "US LD" while the phone is out of service.  We never had this problem in previous years.  
I would expect this problem to be remedied by Koodo.  
Thank you for your response.  I tried to find a way to phone Koodo to discuss the problem but was unable to find any phone number.  Not nice.
Regards, 
Curtis
Photo of Azure

Azure

  • 19,030 Points 10k badge 2x thumb
Hi Curtis,
You could try to send messages to their facebook/twitter with your account, phone number. They will get back to you later and you don't have to wait on the phone.
(Edited)
Photo of Allan

Allan, Mobile Master

  • 47,396 Points 20k badge 2x thumb
You'll have to contact Koodo to resolve an issue like this. I'd suggest just a message via facebook.