status of my order

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  • Updated 11 months ago
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Placed an online order for a new phone yesterday and i still havent been emailed any sort of confimation etc. Whats going on? Hfo18514358.
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Doug Penner

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Posted 11 months ago

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Paul Deschamps, Mobile Master

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Hi Doug what phone did you order, is it one with a waiting period posted under it?
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Doug Penner

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Dont think so its an lg x power 2 its a new phone but didnt say anything about a waiting period...nothing special. Jist odd i havent got any communication via email after placing an online order. Everyone does it. Not sure if it even went through. This should be improved.
(Edited)
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Ranjan, Official Rep

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I see that the order was received, processed, and actually shipped out yesterday Doug. an email with shipping details would have been sent to the same hotmail address you're using here. Have you checked your junk folder?
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Doug Penner

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Ok thanks...yes i checked junk spam mail didnt get any notification.
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Robert, Mobile Master

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Hello Doug,

Are you using the same adress in the community and on Koodo's self serve website?
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Doug Penner

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Yes i am and id like to have the receipt and tracking info etc. I called koodo and they have my proper email. Still havent recieved a thing.
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Doug Penner

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Yes i am and id like to have the receipt and tracking info etc. I called koodo and they have my proper email. Still havent recieved a thing. Also emailed the web store yesterday afternoon and havent got any reply. Not impressed.
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Cory

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If it's shipped, it generally takes 3 days to arrive.

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