Status of my order?

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  • Updated 2 years ago
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Hi,
I signed up for a new plan with Koodo for the cyber Monday deal (November 28) getting an awesome plan and phone deal. I received a confirmation email but I feel like I've been left hanging as I can't seem to contact anyone at the webstore to get an eta for my tracking info. I've emailed them twice without any response.

If someone would be able to check the status of My order I would be very grateful.

HFO16725905

Thanks so much,

Krista
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Krista Gimbel

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Posted 2 years ago

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Robert, Mobile Master

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Hello Krista!

Has your phone shipped yet or you only got a confirmation e-mail?
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Krista Gimbel

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Hi Robert,

So far I've only received a confirmation email stating that once the order has been verified I'll receive tracking information. I understand it's a busy weekend, I was simply hoping for something a bit more concrete than 'thanks for your order'.

Thanks,
Krista
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Melissa, Employee

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Hey Krista! Please take a look here for more information : https://community.koodomobile.com/koodo/topics/delay-in-processing-koodo-web-store-orders 

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