I ordered my phone online and it was shipped to me. It was 10 days before Christmas and was supposed to be a Christmas present. I didn't put the sim card in until it was ready to be used yet my account states my usage start date is the day I ordered it???!!!! Really? Is this "start date" scam how they are staying in business? It sat unknowingly to me, active.... even tho I didn't activate it for another few days under the tree until it was opened and activated. Yet I had to pay for the days it spent in transit for shipping and the days it sat under the Christmas tree. With koodo at least on my phone you set up how far back you want the phone to save messages. You have to go into settings and choose the number of texts to keep before the phone deletes old ones or select keep all or whatever.