Squeezing the Most out of the Community

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  • Updated 3 years ago
There's a handful of ways you can contribute to and benefit from the Community. Read on for some great tips on everything from getting quick answers to gaining cred. They might just blow your mind...or at the very least, expand it slightly.

Asking Questions
  • Ask questions with as much accuracy and detail as possible. Remember to include a short summary of your issue, and if it's related to your phone, include its name and OS. That way, you're more likely to get the answer you're looking for!
  • Relevant and clear titles are key. It makes it way easier for others with the same question to find and you'll get a quicker answer. Woo hoo!
  • Include any relevant search results you've come across. The magic word is "relevant" – links to "Hedgehog Dubstep" and "Kitty Tries to Walk in Socks" won't really help.
  • Don't forget to select a product tag so that we can properly categorize your question for others to answer easily. Neat and tidy!

Answering Questions
  • Do your best to be clear and concise and stay on topic. If it helps, eat a balanced breakfast beforehand (just kidding...kind of).
  • Avoid duplicate answers to keep things clear and uncluttered for everyone. Avoid duplicate answers to keep things clear and uncluttered for everyone.
  • Don't guess. This isn't Jeopardy!, so there's no shame in not knowing the answer. Posting incorrect information makes things harder for others.
  • Play nice. If someone gets a tad nasty, feel free to leave a friendly reminder that we're all here to help each other. If it gets out of hand, you can let us know here.
  • We're sure you have an awe-inspiring sign-off, but please keep signatures out of your responses. Your username is clearly marked on every post.

Naughty Stuff (Reporting a No-No)
  • You're our eyes and ears! If you think a member isn't following the Community guidelines, let us know here.
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Koodo Mobile, Employee

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Posted 3 years ago

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